Claims Handling Law and Practice: A Practitioner's Guide

Anchored by the firm’s key principle of helping clients to use lawyers less, Kennedys' most popular guide empowers insurers, third party administrators, corporates and their claims teams to become less reliant on their lawyers.

Applicable for everyday use, Claims Handling Law and Practice: A Practitioner's Guide provides practical hints and tips for all key areas of claims handling, as well as being a useful reference tool for problem solving and business strategy. Over 80 leading Kennedys lawyers across the UK and Ireland have contributed to the 2021 edition of the guide and the latest 2022 Supplement guide, offering their expert advice on tactics and best practice.

The fourth and significantly expanded two-volume edition introduces new chapters on emerging key issues including cyber, intelligence/desktop investigations and international arbitration. It now extends to 47 chapters covering all areas of general liability, including motor, employers’ and public liability, occupiers’ liability and quantum, as well as other areas such as clinical negligence, health and safety, occupational disease and housing disrepair claims.

Kennedys partner and founding author Richard West explains: "Helping our clients to seek ways to test or challenge the status quo remains paramount. Previous editions of the book have gained a deservedly excellent reputation and are now used extensively throughout the insurance and claims industries. In this edition, we have held true to our determined desire to help every new claims-handler as much we help more experienced practitioners. This edition therefore continues to be both a training aid and a ready-reference guide.

Our aim is to empower all readers to only use a lawyer when they really need one. Therefore, a common thread to all chapters is our desire to help claims practitioners to continue to evolve in approach and thinking when handling claims."

How to get a copy

The guide is available in both hardcopy and digital format. Please get in touch with your Kennedys client relationship partner if you would like to receive a copy.

The hardcopy version of the book is also available to purchase on Amazon.

If you have any questions, please email us.