Kennedys launches new edition of claims handling guide book

We are thrilled to announce that we have published a significantly updated edition of our guide to claims handling, which helps empower insurers, third party administrators, corporates and their claims teams to become less reliant on their lawyers.

Forming part of our innovations Toolkit, anchored to our core principle of helping clients use lawyers less, Claims Handling Law and Practice – A Practitioner’s Guide is a simple, user-friendly guide authored by 48 of our leading lawyers, and incorporating a foreword from renowned legal commentator, Professor Dominic Regan, adviser to Lord Justice Jackson on costs reform.

Designed to aid claims handlers on a day-to-day basis, the guide extends to 42 chapters covering all areas of general liability including motor, employers’ and public liability; occupiers’ liability and quantum; as well as topics of interest to clients in other areas such as clinical negligence, health and safety, occupational disease and housing disrepair claims.

The book, a third edition of the original 2008 guide and 2015 update, reflects the seismic reforms to personal injury law that have occurred in recent years and contains 13 new chapters offering comprehensive guidance on assessing road traffic act (RTA) negligence, evidence gathering and negotiation, crisis management; and claims handling knowledge relating to marine, aviation, environmental, directors' and officers’, motor prosecution, first party property claims and subrogation. Jurisdictional issues in Scotland, Northern Ireland and Ireland, and specialisms such as sexual abuse claims, professional indemnity and catastrophic injuries, also feature.

Richard West, partner and Head of Liability at Kennedys says:

“The guide is designed to be both an ‘aide memoire’ to the experienced claims handler and a training aid for those less experienced. The first and second editions proved themselves to be a valuable reference tool to support a claims handler’s working day and we firmly believe that this updated and expanded version will prove even more helpful.