The 'desperation effect': Preparing for a rise in customer claims as a result of a Covid-induced economic downturn

The annual Claims and Fraud Summit from Insurance Post took place this year virtually on 18-19 November 2020. 

In this session video from the summit, Kennedys partner Martin Stockdale, Scott Clayton, Zurich Insurance and Stephen Dalton, Insurance Fraud Bureau discuss what the anticipated challenges for insurance claims and fraud teams are as they manage a high-level of customer care whilst remaining vigilant to the ever-present challenge of fraud as the economy scrambles to recover from the Coronavirus pandemic and ensuing lockdown.

This video first appeared on Insurance Hound on 25 November 2020.