We have been ranked as the market leader in the London insurance market and ranked first for overall client service quality, according to an independent survey of the London Market’s view of insurance law firms.
The Gracechurch London Market Insurance Law Monitor 2023, a wide-ranging industry report that ranks insurance law firms on their London Market work, found that respondents viewed Kennedys as market leader, placing us higher than any other law firm in the survey.
Since the previous Gracechurch report in 2019, we have significantly increased usage within the London market, from 75% to 94%. According to respondents, we are currently used more than any other firm in the survey.
Our Net Promotor Score (NPS), a market research metric that benchmarks client service and loyalty, is also the highest in the market. The report ranked Kennedys as having the highest number of lawyers in the market specifically nominated for ‘delivering outstanding service’.
We have also been ranked as market leader across all 14 individual service attributes, performing particularly strongly on international coverage, strong teams and insurance expertise.
Commenting on the results, Kennedys senior partner Nick Thomas says:
“The results of this survey demonstrate the success of Kennedys growth and people strategies. Over the past few years, we have worked hard to continue to expand our international footprint in order to deliver to our clients’ needs, with a service that is consistently world class. It’s our people who are the heart and soul of delivering this success, so I am delighted that the industry recognises us as the market leader.”
Nick Williams, partner, and global head of insurance and client engagement added: “We are grateful to our clients, for the ongoing support, and for the vote of confidence they have given us in recognising our leading position in the London Market.”