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The new rules allow an insurer 30 working days to make a decision regarding liability. If no decision is forthcoming they are deemed to admit liability and where liability is denied in part or in full they will need to provide their policyholder’s version of events. This must set out exactly why liability is disputed and must be supported by a statement of truth.
What a few weeks it’s been since the long awaited whiplash reforms finally gathered some momentum again. When the rules first landed in my inbox, I remember thinking finally we have some light at the end of the tunnel but that clarity was short-lived as we delved deeper into the rules, engaging with colleagues and clients alike to consider the potential areas of friction.