Kennedys launches new edition of claims handling guide book

We are thrilled to announce that we have published a significantly updated edition of our guide to claims handling, which helps empower insurers, third party administrators, corporates and their claims teams to become less reliant on their lawyers.

Forming part of our innovations Toolkit, anchored to our core principle of helping clients use lawyers less, Claims Handling Law and Practice – A Practitioner’s Guide is a simple, user-friendly guide authored by 48 of our leading lawyers, and incorporating a foreword from renowned legal commentator, Professor Dominic Regan, adviser to Lord Justice Jackson on costs reform.

Designed to aid claims handlers on a day-to-day basis, the guide extends to 42 chapters covering all areas of general liability including motor, employers’ and public liability; occupiers’ liability and quantum; as well as topics of interest to clients in other areas such as clinical negligence, health and safety, occupational disease and housing disrepair claims.

The book, a third edition of the original 2008 guide and 2015 update, reflects the seismic reforms to personal injury law that have occurred in recent years and contains 13 new chapters offering comprehensive guidance on assessing road traffic act (RTA) negligence, evidence gathering and negotiation, crisis management; and claims handling knowledge relating to marine, aviation, environmental, directors' and officers’, motor prosecution, first party property claims and subrogation. Jurisdictional issues in Scotland, Northern Ireland and Ireland, and specialisms such as sexual abuse claims, professional indemnity and catastrophic injuries, also feature.

Richard West, partner and Head of Liability at Kennedys says:

“The guide is designed to be both an ‘aide memoire’ to the experienced claims handler and a training aid for those less experienced. The first and second editions proved themselves to be a valuable reference tool to support a claims handler’s working day and we firmly believe that this updated and expanded version will prove even more helpful.

“Our clients turn to us for clear, concise legal advice. The guide, written with this in mind, enables our clients to become more independent from, rather than more reliant on, their lawyers. It has been written by some of the industry’s leading lawyers and we are pleased that this latest edition is already receiving an extremely positive response from our clients.”

Last year, we accelerated our investment in innovation through partnerships with an offshore prototyping and development team, which focuses on technologies such as rapid prototyping, machine learning and blockchain, and the University of Manchester, to develop next-generation fraud prevention software. We also launched our Ideas Lab as part of our drive to continue to develop 21st century, client-focused legal services.

Since the previous edition of the book, we have added 16 offices to our global network, grown our partnership by 54% and increased our total headcount by 45%.

Find out more about the UK Claims Handling Guide and how order a copy.