Kennedys launches fourth edition of claims handling guide book

The fourth edition of our guide to claims handling, which helps empower insurers, third party administrators, corporates and their claims teams to become less reliant on their lawyers has been published.

Claims Handling Law and Practice – A Practitioner’s Guide is a simple, user-friendly guide authored by over 80 of Kennedys’ leading lawyers, offering advice on tactics and best practice.

The guide provides readers with practical hints and tips for all key areas of claims handling. It is applicable for everyday use, as well as being a reference guide for problem solving and business strategy. It is anchored to the firm’s key principle of helping clients to use lawyers less.

This significantly expanded edition introduces chapters on new and emerging key issues, including cyber, intelligence/desktop investigations and international arbitration

The two-volume guide now extends to 47 chapters covering all areas of general liability including motor, employers’ and public liability; occupiers’ liability and quantum; as well as other areas such as clinical negligence, health and safety, occupational disease and housing disrepair claims.

Previous editions of the book have gained a deservedly excellent reputation and are now used extensively throughout the insurance and claims industries. In this edition, we have held true to our determined desire to help every new claims-handler as much we help more experienced practitioners. This edition therefore continues to be both a training aid and a ready-reference guide.

Our continued aim is to empower all readers to only use a lawyer, when they really need one. Therefore, a common thread to all chapters is our desire to help claims practitioners to continue to evolve in approach and thinking when handling claims. Helping our clients to seek ways to test or challenge the status quo remains paramount.

Richard West, partner and Head of Liability

In conjunction with the launch of our guide and International Book Giving Day 2021 on 14 February, we are making a donation to the National Literary Trust to help give disadvantaged children literacy skills.

Last year, we launched Kennedys IQ, a separate technology driven company whose purpose is to be “Kennedys, without the lawyers”. Combining human and machine intelligence, Kennedys IQ has been set up to focus on product development targeted at the needs of clients, and recognises that the future of legal services is not just about legal advice.

Focus area

Claims Handling Law and Practice: A Practitioner's Guide

The fourth edition of our most popular guide for claims handlers has launched, helping empower insurers, third party administrators, corporates and their claims teams to become less reliant on their lawyers.

Find out more