Innovation expansion continues apace for Kennedys as it takes ‘virtual lawyer’ platform to Latin America

Following significant client interest, we have taken our award-winning virtual lawyer platform, KLAiM, to Latin America.

The move coincides with us setting up a research and development (R&D) function in Mexico City to serve our Latin American, Caribbean and US clients.

KLAiM is our award-winning online legal process platform designed to help clients use lawyers less. It is part of a suite of innovative online products that are anchored to our core principle of helping clients only use a lawyer when they really need one.

Using the collective knowhow of hundreds of our lawyers, KLAiM allows clients to deal with litigation and other legal processes without needing to use a lawyer.

Clients are settling in excess of 80% of their claims inside the system without the need for a lawyer at all. Projected savings in indemnity spend and legal fees, for UK clients using KLAiM, over the next 12 months is £5 million ($6.4m).

Our clients are at the heart of everything we do and this latest development is in direct response to client demand for our products in the region

The new R&D function is supporting the roll-out of KLAiM and the development of other online products in Latin America. It is being spearheaded by our innovation manager, and commercial lawyer, Tom Gummer who has moved from his post in London to our Mexico City office. While still reporting into our head of research and development, Karim Derrick, Tom is working closely with Alex Guillamont, head of our Latin America and Caribbean practice, to advance our R&D function in the region.

Tom is one of the founders of our Ideas Lab, the platform through which any member of the firm can come forward with innovative ideas about how to create future products. He is an integral part of the innovations team here at Kennedys, led by partner Richard West, and has been instrumental in the roll-out of our suite of innovative online products in the UK, US, Hong Kong and Australia.

We recently won the Financial Times’ Innovative Lawyers award for Innovation in the Business of Law: New products and services in recognition of the our ability to model insurance/legal claim workflows and replicate them digitally and globally.

Alex says: “Our insurer clients are really energised by the prospect of working alongside Tom and accessing Kennedys’ suite of innovative products. Our clients are at the heart of everything we do and this latest development is in direct response to client demand for our products in the region.

“Tom is a very welcome addition to our Latin American practice. We have already held a string of client meetings to discuss our innovation capabilities in more detail and the feedback and interest from those clients has been incredibly encouraging. Tom brings great energy and know-how which will benefit our clients greatly and help grow our offering across the region.”

Tom Gummer says: “I’ve seen first-hand the way in which our innovations can be tailored to transform the claims process for insurers across the globe. I am excited to be able to bring our award-winning innovations into the vibrant Latin American market, which is already showing a strong level of interest among our client base.”

Earlier this year, we extended our footprint to eleven territories in Latin America and the Caribbean by establishing a presence in each of the Dominican Republic, Guatemala and Panama through three new Associations. We now have the largest reach of any insurance firm for the region – with all our offices and associations complementing our regional hub in Miami, which opened in 2010.

In a recent independent and wide-ranging industry report that ranked insurance law firms across a variety of areas on their London Market work, we were ranked as the most used insurance law firm in both the UK and Latin America, as well as ranking highest for service satisfaction levels and for the number of leading lawyers, named in the report’s research, that are known for outstanding service. The Gracechurch London Market Insurance Law Report also revealed that we lead the market for innovative use of technology.

Last month, we announced our partnership with University College London to develop an emerging risk analytical tool for insurers, after securing funding from the Innovate UK Knowledge Transfer Partnership.