Dive In Festival 2023 - Generative AI, Diversity and Closing the Digital Divide (Singapore)

Generative AI, diversity and closing the digital divide  This session will explore how insurers can leverage DEI to counter the potential social and ethical barriers brought about by generative AI’s social and ethical consequences on the industry.  Generative AI holds immense potential to improve and enhance DEI in customer experiences by tailoring products, services, and marketing to a diverse audience. Ensuring unbiased and representative datasets, hiring diverse development teams, and continually monitoring AI for unintended biases are crucial. Brands can embrace this intersection of generative AI and DEI as essential, as it not only enhances customer satisfaction but also reflects a commitment to social responsibility and inclusivity.  More insurers are beginning to embrace generative AI platforms to boost their capabilities. While this technology has the potential to accelerate innovation, it also carries the potential to foster exclusion, e.g. through coded bias and job displacements.  Participants can discuss the importance of increasing generational diversity in the workplace and how to bridge the innovation gaps across generations and challenges to overcome while applying DEI to generative AI.  

Encouraging generational diversity in the workplace  ‘Innovation’ is normally conflated with young talent and new, fresh ideas. Participants can discuss the importance of increasing generational diversity in the workplace and how to bridge the innovation gaps across generations. For example, tackling ageism within innovation and what’s needed to include older workers in the innovative process. How to improve gender equality and age diversity to foster innovation teams in organisations.

Location: Level 18, 21 Collyer Quay, WeWork, Singapore 049320

Kennedys Legal Solutions partner Anita Quy is a panellist speaker.