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The new rules allow an insurer 30 working days to make a decision regarding liability. If no decision is forthcoming they are deemed to admit liability and where liability is denied in part or in full they will need to provide their policyholder’s version of events. This must set out exactly why liability is disputed and must be supported by a statement of truth.
What a few weeks it’s been since the long awaited whiplash reforms finally gathered some momentum again. When the rules first landed in my inbox, I remember thinking finally we have some light at the end of the tunnel but that clarity was short-lived as we delved deeper into the rules, engaging with colleagues and clients alike to consider the potential areas of friction.
Blog 25-03-2021With the new Official Injury Claim (OIC) portal launching soon, and operating alongside the existing MoJ portal, there will necessarily be a new layer of complexity for claims teams to consider.
Another week of whiplash reforms and the picture is perhaps no clearer than a week ago.
On Friday 26 February 2021 the rules providing the framework for how whiplash claims will be managed from 31 May 2021 were released. My colleague, Ian Davies, considered that these changes were “seismic” before predicting a frantic three months as insurers and compensators set about preparing themselves for a new system and new processes.
As Ian Davies, our head of motor, said following the announcement of the new Pre-Action Protocol, Practice Direction and rule changes underpinning the whiplash reforms: “The market is now set for a frantic three months of development to ensure systems are in place to deal with the claims from 31 May under the new regime”.
It has been a fortnight now since the long awaited whiplash reforms landed. What a busy few weeks it has been and the next few weeks show no sign of slowing down either.