Lillyanne Pidgeon - Day in the life

Claims Handling Apprentice, Taunton

Lillyanne is a Claims Handling Apprentice in our Taunton office, working with the Claims Handling team.

I have a LinkedIn account which allows me to stay up to date with legal news and I can see what is happening in the market.

Morning

I wake up around 7:00am and get ready for the day, aiming to leave around 8:15am for my commute to the office.

8:45

I like getting to the office a little early to check my emails and make a checklist of what I need to do for the day. I then grab my breakfast and a warm drink before I start working on any files and correspondence.

11:00

I usually head to the office kitchen to grab another drink and stretch my legs. I then check my emails and prioritise what I need to do before I head for lunch. For example, an email chasing a payment would be more urgent than an email with an update on a file. I mainly deal with landlord and tenant claims so a lot of the correspondence that I deal with is in relation to issuing high court proceedings, instructing enforcement officers and chasing debtors for monies.

Lunch

Depending on the weather, I drive to the shops to get some lunch instead of staying at the office. I then check my social media, catch-up with some of my friends and read the news. I have a LinkedIn account which allows me to stay up to date with legal news and I can see what is happening in the market.

14:00

The first part of my afternoon usually starts by completing any admin work that I need to do. I then check my emails to make sure that I have acknowledged any of the urgent emails that I have received and that I am up to date in the inbox. I then start reviewing files. On a Friday, we have the team meeting to discuss any findings throughout the week and the plan of action for the upcoming week.

16:00

I spend the last hour of my day running an internal report which shows any upcoming deadlines that the team have and what tasks they need to complete for our clients. I then send my draft emails that I have completed throughout the day to my colleague for review to make sure that she is happy with my plan of action for my landlord and tenant files.

Evening

After work, I head to the gym. Then, after taking a shower and making some dinner, I review where I am with my studies and start to work on any assignments that need completing for my apprenticeship. I prefer working on my apprenticeship in the evenings. This is because it gives me more time than my study day alone and I can make sure that my work is to the highest standard.